Frequently Asked Questions

How long does shipping take?

Orders are processed within 2–5 business days.

Once shipped, delivery typically takes 3–7 business days within the U.S.

How do I track my order?

Tracking information is emailed once your order ships.

Please allow up to 48 hours for tracking updates to appear.

Do you offer refunds?

We do not issue refunds to original payment methods.

Approved claims are issued as Forever Muse Collection store credit in the form of a digital gift card.

What if my item arrives damaged?

Email us within 48 hours of delivery with photos of the item and packaging.

Once approved, store credit will be issued.

Can I return earrings?

Due to hygiene standards, earrings are final sale and cannot be returned or exchanged.

Can I change my shipping address?

Address changes can only be made before your order ships.

Once an order is shipped, we cannot reroute packages.

My package says delivered but I don’t have it.

Once a package is marked delivered, responsibility transfers to the carrier.

We recommend contacting USPS or the shipping carrier to file a claim.

Can I cancel my order?

Orders cannot be canceled once processing has begun.

Do you restock sold-out items?

Some pieces are limited and may not return.

How should I care for my jewelry?

Avoid water, perfumes, and lotions.

Store jewelry in a dry place and clean gently with a soft cloth.

Do you offer discounts or sales?

We occasionally run promotions and flash sales.

Subscribe to email or follow us on Instagram to stay updated.

Still have a question?

Email us at: info@simplyalete.com

We respond within 24–48 business hours.

That keeps customers from defaulting to disputes or frustration.