Contact Us

Contact Us

We’re always happy to help and aim to respond as quickly as possible.

Customer Support

For order questions, damaged items, or general inquiries, please contact us at:

info@simplyalete.com

Response time:

Within 24–48 business hours

Business hours:

Monday – Friday for shipping based on when your order was processed.

24/7 for online shopping.

Order Questions

When contacting us about an order, please include:

• Order number
• Full name used at checkout
• A brief description of the issue

This helps us assist you faster.

Damaged Items

If your item arrived damaged, please email us within 48 hours of delivery and include photos of:

• The item
• Packaging

We will review and assist as quickly as possible.

Please Note

Sending multiple emails may delay response time as tickets are handled in the order received.

Social Media

For announcements, promotions, and new arrivals, follow us on Instagram:

www.instagram.com/simplyalete

For customer service inquiries, email is the fastest way to reach us.

Forever Muse Collection does not provide customer service through direct messages to ensure all inquiries are properly tracked and resolved.

This keeps your DMs from becoming customer service chaos.